Service hours are split across phone and chat platforms. Available from Saturday 09:00 – Monday 23:00 (continuous service), Tuesday – Thursday 09:00 – 23:00, and Friday 09:00 – 02:00. Please check the weekly hours to find out whether TELL is currently available on chat or phone.
Hotline (toll free):
tel.: 0120-279-338
or 0120-279-226 (specialized line for foreign people in Iwate, Miyagi, Fukushima)
If you don't want to or are unable to call, use Facebook Messenger or chat.
Besides Japanese, the service is also available in English, Tagalog, Korean, Chinese, Spanish, Portuguese, Thai, Vietnamese, Nepali, Indonesian and the other languages. The available languages vary depending on time.
Befrienders Worldwide is an international organization dedicated to providing emotional support and preventing suicide. Befrienders Worldwide offers confidential support to individuals experiencing emotional distress or suicidal thoughts. They can provide a listening ear and emotional support to those in need, ensuring that individuals have someone to talk to during difficult times.
Befrienders Worldwide and its local branches are committed to helping people find hope and support in times of crisis.